Frequently Asked Questions
Everything you need to know about your crafting journey with us.
How long will it take for my order to arrive?
Standard UK delivery typically takes 2-4 working days. International shipping times vary by location, usually arriving within 7-14 working days.
Can I return yarn if the color isn't what I expected?
Yes, we offer a 28-day return policy for unused and unopened yarn in its original condition. Please ensure the ball bands are intact.
Do you offer dye lot matching?
We always aim to provide the same dye lot for all balls of yarn within a single order. If we cannot match them, we will contact you before shipping.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Apple Pay for secure checkout.
Do you ship internationally?
Yes, we ship our wool, patterns, and accessories to crafters all over the world. Shipping costs are calculated at checkout based on weight and destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress.